Quick Answer: What Is The Highest Position In Front Office Department?

What are the areas of front office department?

Function areas under The Front Office OrganizationReception/Registration Section.

This section is located in the lobby.


It is located at a front desk and responsible for handling mail and messages with room keys.



Telephone Section.


Bell Desk.

Business Center.Jun 14, 2020.

What are the 5 areas of front office department?

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.

What is front office accounting?

A front office accounting system monitors and charts the transactions of guests and businesses, agencies, and other non-guests using the hotel’s services and facilities. I- Accounting Fundamentals: The front office accounting system is responsible for: … Recording settlement for all goods & services provided.

What skills do you need to be a front desk?

They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.Greeting.Nonverbal Communication.Oral Communication.Phone Etiquette.Formality.Adherence to Policies and Procedures.

What is the importance of grooming in the front office?

Grooming is exceptionally important in hospitality industry. How you look, dress and present yourself expresses lots about your approach towards guests. Since you are the face of your organisation, no matter what your job role is, grooming makes you and as an extension your organisation presentable.

What are the challenges faced by the front office?

Understand the Challenges Facing Your Front Desk StaffManaging patient emotions. … Handling call volume and maintaining phone etiquette. … Managing patient wait times and patient flow. … Complaint resolution.Dec 22, 2015

What are the positions in front office?

The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.

What is front office hierarchy?

The number of staff working under the front office manager. The structure of the front office department depends on the size of the hotel business, the physical size of the hotel, and the hotel management policies.

What is the main role of front office department?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene. … Calmness. … Diplomacy. … Retention ability. … Good manners. … Cheerfulness. … Problem solver. … Reference point.More items…

What is front office management?

A Front Office Manager is a person who is responsible for making supervisory decisions regarding the front desk / reception of a hotel or hospitality establishment. Front Office Managers ensure that guests have a pleasant experience while checking into a hotel.

What is front office supervisor?

Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. Supervisors ensure that guests experience a great stay.