Quick Answer: What Are The Function Of Front Office And Housekeeping?

What is the role of front office in the hotel industry?

The basic duty of front office manager is to directly supervise the front desk, reservation, concierge and PABX.

Hotel front desk clerks make room reservations, offer information and services to guests and receive payment for services.

They are employed by hotels, motels and resorts..

What is front office banking?

Simply put, front office staff are the people who directly generate revenue for the company. The front office largely consists of client-facing roles. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity.

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene. … Calmness. … Diplomacy. … Retention ability. … Good manners. … Cheerfulness. … Problem solver. … Reference point.More items…

Why the front desk position is so important?

Your receptionist is quite often the first person that a customer, candidate or client interacts with when making contact with your organisation, so they are essentially the face and voice of your company and for this reason they play an extremely important role in the representation of your organisation.

What are the basic activities of front office?

Basic Responsibilities of Front Office DepartmentCreating guest database.Handling guest accounts.Coordinating guest service.Trying to sell a service.Ensuring guest satisfaction.Handling in-house communication through PBX.

What is the role of front office assistant?

Front office assistants greet customers and answer phones, schedule appointments, and manage multiple office tasks. … Front office assistants work in a team environment with other office staff members, primarily reporting to the office manager.

What is the highest position in Front Office Department?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What is the function of front office?

Introductions To The Hotel Front Office Department The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.

What is housekeeping rules?

The rule states: Housekeeping is to be clean, orderly, and sanitary. Floors are to be clean and dry. Aisles and passageways are to have sufficient clearance. They are to be kept clear, without obstructions that could create a hazard.

What are the 5 S in housekeeping?

5S or good housekeeping involves the principle of waste elimination through workplace organization. 5S was derived from the Japanese words seiri, seiton, seiso, seiketsu, and shitsuke. In English, they can be roughly translated as sort, set in order, clean, standardize, and sustain.

What are the different housekeeping and front office forms?

Forms/Vouchers/Slips/SheetsReservation Form.Corross.Amendment/cancellation Form.Instant Reservation Form.Bulk Reservation Form.Amenities Voucher.Guest Regestration Card.Guest Folio.More items…

What is front office department?

Front office department is the first department noticed by the guest whenever they enter the hotel. It is the department which it responsible for the sale of the hotel room through a systematic method of reservation followed by registration.

What is the function of housekeeping?

Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. A hotel survives on the sale of room, food, beverages and other minor services such as the laundry, health club spa and so on.

What is the relationship between housekeeping and front office?

The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. Thus housekeeping works in a very close relationship with the front office.

What are the 2 types of housekeeping?

There are two types of housekeeping: institutional and domestic. Institutional housekeeping is maintenance that is done in commercial lodging buildings such hotels, resorts, and inns.

Why housekeeping is important in hotel industry?

Housekeeping staff is responsible for ensuring that guest areas are trim and spruce, and without housekeeping, the state of a hotel would quickly deteriorate. The housekeeping department is the backbone of any hotel and it plays a crucial role in keeping guests satisfied.