Question: What Is The Function Of Front Office?

What are the function of front office and housekeeping?

The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests.

It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests..

What is the work of front office in hotel?

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

What are the basic activities of front office?

Basic Responsibilities of Front Office DepartmentCreating guest database.Handling guest accounts.Coordinating guest service.Trying to sell a service.Ensuring guest satisfaction.Handling in-house communication through PBX.

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene. … Calmness. … Diplomacy. … Retention ability. … Good manners. … Cheerfulness. … Problem solver. … Reference point.More items…

What is front office course?

COURSE OBJECTIVES. To develop manpower to work as reservation officer, Receptionist, Cashiers, Housekeepers and Laundry Supervisors and Guest Relation Officer in the Hotel and Catering Industry.

What is front office system?

Your small property’s front desk system (also known as a property management system), is the software used to automate the operations of a hotel. It will allow you to manage the day-to-day operations of a property: Process reservations (online and POS) Manage guest check-ins and check-outs. Manage guest booking details.

What is the role of front office assistant?

Front office assistants greet customers and answer phones, schedule appointments, and manage multiple office tasks. … Front office assistants work in a team environment with other office staff members, primarily reporting to the office manager.

What is the highest position in front office?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

Why do you choose front office?

You have likely chosen a career as a Front Desk Associate because you’re naturally friendly and are keen to help people out. This helpfulness, combined with other hard and soft skills, makes you great at your job!

Who are the front office staff?

The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.