Why is it important to know some information from the guest
Guest data provides insights into their profile type, purchasing behavior and unique preferences.
Therefore, capturing the most relevant data is key..
What is guest data
Hotel Guest Data means all guest or customer profiles, contact information (e.g., addresses, phone numbers, facsimile numbers and email addresses), histories, preferences and any other guest or customer information obtained or collected by Seller, Operating Tenant and/or Manager in the Ordinary Course of Business from …
Why is it important to welcome and greet the guest
A sincere welcome reaches out and positively pulls guests in to the hospitality environment they have chosen and makes guests feel like they have made a good choice. A cordial and courteous welcome gives guest the feeling they have been invited to join the setting even though they chose to go on their own.
How do you welcome and greet the guest
There are five best practices for greeting the guests when they arrive:1 Dressing: It forms the first impression and welcoming a guest is just like going on the first date. … 2 Smile with a Greeting: … 3 A Different Greeting: … 4 Offer to Assist Them: … 5 Ask Questions:Feb 27, 2018
What are the different types of guest
The different types of guests that may visit a hotel are:a) Tourists. They travel for sightseeing, recreation, visiting and non-business activities. … b) Families. They usually travel on weekends and they want a short break from their everyday routine. … c) The elderly. … d) Business travelers. … e) Delegates.Jan 1, 2015
Is it important to know the names of your guests why or why not Brainly
Answer. Answer: it important to know the name of your guest because its an indication that you’ve paid attention to them. … Using a person’s name makes them feel important and validated, strong feelings you want your customer to feel during any interaction.
What is front office accounting
A front office accounting system monitors and charts the transactions of guests and businesses, agencies, and other non-guests using the hotel’s services and facilities. I- Accounting Fundamentals: The front office accounting system is responsible for: … Recording settlement for all goods & services provided.
How do you deal with guests without reservations
Answer: If you accept walk in guests/customers, then tell them or ask them politely if they can wait for a table if all of the tables are occupied. Remind them to call in for a reservation ahead of time next time.
What products and services do hotels offer
These include:In-room dining.Concierge service.Complimentary gourmet continental breakfast and coffee.Fitness center.Indoor lap pool.Valet parking.Bag service.Business center (with reservation and additional fee)More items…
How do you handle different types of guests
In handling hostile and aggressive customers, you will likely feel threatened, awkward, angry or fearful even.Remain calm and professional. It is critical that you remain in control. … Let them vent their emotions. … Find the right moment to get your voice in. … Sit them down. … Be friendly. … Keep eye contact. … Do not argue. … Listen.More items…•Apr 6, 2007
What is safety and security in housekeeping
SAFETY & SECURITY • Safety: refers to the actual conditions in the work environment that provide for freedom from injury and damage to property. • Security: refers to the prevention or defense of theft, fire, and other emergencies.
How do you handle the guest into the room
Top Ten ways of handling guest Complaints:Listen with concern and empathy.Isolate the guest if possible, so that other guests won’t overhear.Stay calm. … Be aware of the guest’s self-esteem. … Give the guest your undivided attention. … Take notes. … Tell the guest what can be the best done.More items…
What is guest value
Guest value is based upon volume of room nights accrued; profitability is not considered. Guests in the same tier all receive the same treatment. Programs do not always focus on other influential groups that also use hotel services, e.g. meeting planners, travel agents, etc.
How important do you think the guest first contact with the hotel is in providing hospitality
Importance of the First Guest Contact – Hotel Front Office Management. The first impression a guest receives of a lodging facility during registration is extremely important in setting the tone for hospitality and establishing a continuing business relationship.
How do you greet a guest
Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.
How do you present a bill to a guest
After preparing the bill, present it in a folder by the left side of the guest and stand beside the guest. But your impression should not give such indication that you are willing to get rid of the guest. You should look equally happy when you for the first time greet the guest.
What are the services in a hotel
Hotel Services:Car rental services.Catering services.Concierge services.Courier services.Doctor on call.Dry cleaning.Excursions and guided tours.Flower arrangement.More items…